Terms and Conditions

Welcome to Lorimers' Web Site ("www.lorimers.co.uk"). By using this Site and placing an order, you are agreeing to our terms and conditions.

Copyright and Trademark

This Site is owned by J.H. Lorimer Limited (trading as Lorimers), registered business 0471436. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of Lorimers or content providers. All rights reserved.

Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at Lorimers. Any unauthorised use of the material on this site without the prior permission of Lorimers may violate copyright, trademark and other applicable laws.

Contact Information

No contract shall subsist between you and Lorimers for the sale by it to you of any product unless and until Lorimers accepts your order by sending you a VAT invoice or goods. Lorimers sells to the 'general public' and reserves the right to refuse orders it deems to be of large quantity or placed by resellers. Your order confirmation is for your convenience only and does not constitute an acceptance of your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Lorimers sends the email to you (whether or not you receive that email).

Goods shall not be passed on to the customer until all sums due from the customer to the supplier on any account has been paid in full.

Pricing

"RRP" - any "RRP" used on this Site represents the manufacturer's suggested selling prices and may not be indicative of the prevailing selling prices at any specific time and place in your area. However, most of the time it will indicate prevailing selling prices.

"Our Price" - despite our careful attention to pricing, an item could be mis-priced inadvertently. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item's correct price is higher than our quoted price, Lorimers shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.

Delivery

If you select standard (or free) delivery, we will deliver your order within normal working hours within 3 - 5 working days from receipt of the order if we receive your order before 3pm. If your order is received after 3pm, we will deliver the order within normal working hours within 4 - 6 business days. Please note the 'in stock status' of the product at the time of ordering. If the item is out of stock, we cannot guarantee a future delivery. Lorimers can and will not be held responsible or liable for any late deliveries or where there are stock inaccuracies on our system.

Your Order

We reserve the right to substitute goods within your order with goods of an equivalent nature (e.g. a blue stapler for a red one). If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt.
Where items are in an assortment, one will be supplied at random. Lorimers' cannot be held responsible if the item in the assortment isn't satisfactory and it will be at the customers expense to return the product for a refund. We endeavor to include in our item details and product images which items are in an assortment, although this may not always be the case.

Communication

We may contact you periodically to communicate promotions and special offers. As per the Privacy and Electronic Communications Regulations Act (PECR) 2003, on every communication a valid 'opt-out' option will be provided.

Security

We take your privacy concerns seriously. We abide by the UK Rules on Data Protection. If you have any further queries regarding privacy, please contact our customer service team via the Contact Us link on our website.

Your information is used strictly for internal purposes. This information is used to identify our customers and to send out order confirmations. We collect delivery and billing information (i.e. billing/delivery addresses, phone number) at the Checkout page in order to process your order and to contact you should there be a problem with your order.

When orders are placed via credit card, payments are taken at the time the order is placed. Only specific authorised personell will be able to access any sensitive information as we value your privacy and understand that you don't want your name and personal details sold to third parties. Lorimers will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery.

By using our web site, you consent to the collection and use of this information. Should we decide to change our privacy details in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, LORIMERS IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, LORIMERS STATIONERS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.

Loyalty Card

The Lorimers Reward Card scheme is operated by J H Lorimer Limited of Unit B2, Ullswater Crescent, Coulsdon, Surrey CR5 2HR.   Lorimer Reward Cards are issued by and remain the property of J H Lorimer Limited.

Loyalty points or discount will be awarded for eligible purchases at any Lorimers store and details are available on request.
Where loyalty points can be redeemed, this can only be for goods and services at Lorimers stores and only redeemable by presenting a valid Lorimers Reward Card at the time of purchase at any Lorimers store. Lorimers Reward Card loyalty points cannot be redeemed online.

No change will be given for purchases valued at less than the face value of the loyalty points redeemed.

Lorimers Loyalty points cannot be redeemed for cash.

Refunds can only be provided for goods purchased using a Lorimer Reward Card in accordance with Lorimers Refund and Returns policy meaning that a till receipt will need to be produced in all cases.  In the event of a refund any loyalty points earned for the original purchase will be deducted from the Lorimer Reward Card account and if purchase was made using redeemed loyalty points, in partial or full payments, the loyalty points may still be refunded.

Evidence of identity may be required when Lorimers loyalty points are redeemed.

Members must notify J H Lorimer Limited of any lost or stolen Lorimer Reward Card in writing as soon as possible.  Any replacement Lorimers Reward Card will be issued at the sole discretion of J H Lorimer Limited who has no responsibility for lost or stolen cards.  Any loyalty points attributable to a lost or stolen card will not be re-rewarded.

J H Lorimer Limited reserves the right to :

• Exclude certain products from the scheme at any time and without notice
• Make any changes at any time in its absolute discretion to these terms and conditions
• Suspend or terminate the scheme at any time by providing not less than 30 days notice to participating schools.